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http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd"><url><loc>http://smartservice-blog.com/2012/05/30/nur-eine-soziale-bewertung-wird-als-vertrauenswurdig-als-sicher-angesehen/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-30T12:01:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/30/5-minuten-fur-das-internet-als-horbuch-und-die-shopping-leiden-der-manner/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/5min_12_05_30_fig01.jpg</image:loc><image:title>5min_12_05_30_fig01</image:title></image><lastmod>2012-05-30T06:40:54+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/29/die-professionalisierung-des-kundendialogs-im-e-commerce/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/04/interviewbazaarvoic_fig01.jpg</image:loc><image:title>interviewbazaarvoic_fig01</image:title></image><lastmod>2012-05-29T06:37:18+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/24/best-practice-fcb-alert-fan-artikel-nach-mas/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/fcb_alert_fig011.jpg</image:loc><image:title>fcb_alert_fig01</image:title></image><lastmod>2012-05-24T06:31:09+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/23/e-commerce-ist-unweigerlich-sozial-geworden/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-23T12:58:07+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/23/5-minuten-fur-winken-und-schnipsen-am-pc-und-die-perfekte-shopping-app/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/5min_12_05_23_fig01.jpeg</image:loc><image:title>5min_12_05_23_fig01</image:title></image><lastmod>2012-05-23T06:29:45+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/22/best-practice-facebook-als-grostes-crm-system-der-welt/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/facebook_crm_welt_fig02.jpg</image:loc><image:title>facebook_crm_welt_fig02</image:title></image><lastmod>2012-05-27T09:17:39+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/21/social-media-hat-uns-die-moglichkeit-gegeben-mit-unseren-kunden-in-einen-eins-zu-eins-dialog-zu-treten/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-21T12:02:34+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/21/5-minuten-fur-online-tools-zur-namensfindung-und-die-aschenputtel-app/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/5min_12_05_21_fig01.jpg</image:loc><image:title>5min_12_05_21_fig01</image:title></image><lastmod>2012-05-21T06:20:51+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/16/wir-mussen-zuhoren/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-16T12:51:37+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/16/5-minuten-fur-online-dienstplane-und-bargeld-am-drive-in-schalter/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/5min_12_05_16_fig01.jpg</image:loc><image:title>5min_12_05_16_fig01</image:title></image><lastmod>2012-05-16T06:30:33+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/15/marketing-wird-zum-service/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/interview_khland_fig01.jpg</image:loc><image:title>interview_khland_fig01</image:title></image><lastmod>2012-05-15T06:30:49+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/14/were-looking-at-real-business-issues-now-im-done-with-bottom-up-strategies/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-14T11:09:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/14/5-minuten-fur-wetterreporter-und-navis-in-windschutzscheiben/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/5min_12_05_14_fig01.jpg</image:loc><image:title>5min_12_05_14_fig01</image:title></image><lastmod>2012-05-14T06:29:03+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/10/make-manage-monetize/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/nl_12_05_10_fig03_166x166.jpg</image:loc><image:title>People contact network</image:title></image><lastmod>2012-05-10T06:38:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/04/20/engagement-bringt-die-richtigen-besucher/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/04/adobe_mtv_fig01.jpg</image:loc><image:title>adobe_mtv_fig01</image:title></image><lastmod>2012-05-09T12:51:27+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/03/webanalyse-zur-verbesserung-der-online-akquise/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/04/adobe_unicredit_fig01.jpg</image:loc><image:title>adobe_unicredit_fig01</image:title></image><lastmod>2012-05-09T12:48:03+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/09/listen-learn-engage-and-adapt/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-09T14:59:11+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/09/5-minuten-fur/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/5min_12_05_09_fig01.jpg</image:loc><image:title>5min_12_05_09_fig01</image:title></image><lastmod>2012-05-09T06:32:31+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/09/24/best-practice-im-fokus-der-techchat-der-deutschen-telekom/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2010/09/bp_deutschetelekom_techchat_fig01.jpg</image:loc><image:title>BP_DeutscheTelekom_TechChat_fig01</image:title></image><lastmod>2012-05-08T10:03:43+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/01/12/unschlagbaren-service-bieten-kundenwunsche-erahnen/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/01/index1.jpg</image:loc><image:title>index</image:title><image:caption>Service Marketing</image:caption></image><lastmod>2012-05-08T10:01:40+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/07/01/marie-von-ebay/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2010/07/bp_ebaymarie_fig02.jpg</image:loc><image:title>bp_ebaymarie_fig02</image:title></image><lastmod>2012-05-08T09:59:59+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/07/15/otto-schlafwelt-community/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2010/07/bp_otto_schlafwelt_fig01.jpg</image:loc><image:title>BP_Otto_Schlafwelt_fig01</image:title></image><lastmod>2012-05-08T09:59:46+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/04/17/lebensgrose-fotos-als-virtueller-supermarkt/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/04/tesco_fallbeispiel_fig01.jpg</image:loc><image:title>tesco_fallbeispiel_fig01</image:title></image><lastmod>2012-05-08T09:59:16+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/04/26/smarter-einkaufen-mit-mobilen-digitalen-helferlein/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/04/ebay_fallbeispiel_fig01.jpg</image:loc><image:title>ebay_fallbeispiel_fig01</image:title></image><lastmod>2012-05-08T09:58:39+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/05/21/telekom_hilft-kundenservice-per-twitter/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-08T09:58:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/09/10/best-practice-test-immoscout24/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2010/07/bp_immoscout24_fig01.jpg</image:loc><image:title>BP_ImmoScout24_fig01</image:title></image><lastmod>2012-05-08T09:57:00+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/05/08/more-customers-durch-fans-die-etwas-fur-die-marke-tun/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/05/more_customers_fig01.jpg</image:loc><image:title>Discokugel gelb mit Fans</image:title></image><lastmod>2012-05-08T09:45:55+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/02/02/automatisieren-sie-doch-einfach-ihr-marketing/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/02/marketing-automation.jpg</image:loc><image:title>marketing-automation</image:title><image:caption>Quelle: http://www.marketingautomatisierung.de/survey2010/; Mehr als ein Drittel der Befragten hat noch keine professionelle Lösung zum E-Mail-Versand im Einsatz!</image:caption></image><lastmod>2012-05-07T22:09:55+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/12/03/der-konig-wird-zum-hoflieferanten/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2010/12/fb_thomas_dehler_fig01.jpg</image:loc><image:title>FB_Thomas_Dehler_fig01</image:title></image><lastmod>2012-05-07T22:05:36+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/04/01/social-media-roi-oder-die-kosten-der-ignoranz/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/04/brian-solis-image-featured.jpg</image:loc><image:title>brian-solis-image.featured</image:title></image><lastmod>2012-05-07T22:05:03+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/12/13/interview-mit-social-commerce-experten-paul-marsden-part1-when-social-media-comes-to-ecommerce/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/12/marsden.jpg</image:loc><image:title>Marsden</image:title></image><lastmod>2012-05-07T22:03:54+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/12/15/interview-mit-social-commerce-experten-paul-marsden-part-ii-solomo-peoples-social-intelligence-on-steroids/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/12/tesco-virtual-store-korea.jpg</image:loc><image:title>tesco-virtual-store-korea</image:title><image:caption>tesco virtual-store-korea</image:caption></image><lastmod>2012-05-07T22:02:48+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/12/20/interview-mit-social-commerce-experten-paul-marsden-part-iii-socialcrm-the-key-to-unlock-the-facebook-treasure/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/12/fb-steimel-timeline.png</image:loc><image:title>FB Timeline von Bernhard Steimel</image:title></image><lastmod>2012-05-07T22:02:16+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/01/05/interview-mit-social-commerce-experten-paul-marsden-part-iv-start-with-a-smile-enable-smart-shoppers/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/01/grosse-big-smilies-0772.gif</image:loc><image:title>grosse-big-smilies-0772</image:title></image><lastmod>2012-05-07T22:01:30+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/01/11/players-shaping-the-social-commerce-arena/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/01/f-commerce-gallery1.jpg</image:loc><image:title>f-commerce-gallery1</image:title><image:caption>@socialcommercetoday</image:caption></image><lastmod>2012-05-07T22:00:34+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/01/17/social-commerce-ist-nicht-ecommerce-auf-facebook-was-man-falsch-machen-kann-ist-den-bestehenden-webshop-in-facebook-hinein-zu-verlangern/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/01/andreas_120x160.jpg</image:loc><image:title>Andreas_120x160</image:title><image:caption>Shopshare Referenzen</image:caption></image><lastmod>2012-05-07T21:59:57+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/01/24/mobile-das-schanier-zwischen-social-web-und-stationaren-einzelhandel-der-handel-muss-aus-seiner-defensiv-strategie-heraus/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/01/amazon-shopping-app.png</image:loc><image:title>amazon-shopping-app</image:title><image:caption>Quelle: MediaMarkt 2011</image:caption></image><lastmod>2012-05-07T21:57:45+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/02/07/lustgewinn-und-schmerzvermeidung-sind-auch-im-social-commerce-die-einzigen-kaufmotive/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/02/roder.jpg</image:loc><image:title>Roder</image:title></image><lastmod>2012-05-07T21:56:51+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/02/10/der-fall-unilever-zeigt-social-media-marketing-ist-eine-kommerzielle-zweckveranstaltung-und-nicht-nur-eine-kunstform/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/02/axe-unilever.jpg</image:loc><image:title>axe unilever</image:title></image><lastmod>2012-05-07T21:56:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/02/16/wie-man-der-angst-vor-entmannlichung-begegnen-kann-hinter-die-motivkulissen-schauen/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/02/means-health.jpg</image:loc><image:title>Means Health</image:title><image:caption>Quelle: Sänger Jay KhanN </image:caption></image><lastmod>2012-05-07T21:55:32+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/12/05/customer-experience-exchange-kundenversteher-als-kultur-revolutionare-gefragt-digitale-kundenbrille-wird-pflicht/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/12/customer_experience_exchange.png</image:loc><image:title>customer_experience_exchange</image:title></image><lastmod>2012-05-07T21:53:11+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/07/18/microstrategy-offnet-das-tor-zum-facebook-schatz/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/07/facebook-micro.png</image:loc><image:title>Die größte Kundendatenbank der Welt</image:title></image><lastmod>2012-05-07T21:52:16+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/07/05/smart-service-im-social-web-liefert-positiven-beitrag-zur-unternehmenswahrnehmung/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/07/grafik.jpg</image:loc><image:title>grafik</image:title></image><lastmod>2012-05-07T21:41:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/09/06/388/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/09/bild21.png</image:loc><image:title>bild2</image:title></image><lastmod>2012-05-07T21:41:29+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/01/31/social-commerce-studie-2012-produkte-ohne-online-empfehlung-haben-in-zukunft-kaum-eine-chance/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/01/scom-studie.png</image:loc><image:title>scom studie</image:title></image><lastmod>2012-05-07T21:41:14+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/05/31/smart-service-im-social-web/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/05/sm_praxisleitfaden_titel_web-2011-05-30.jpg</image:loc><image:title>Smart Service im Social Web</image:title></image><lastmod>2012-05-07T21:39:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/06/29/organisatorische-verankerung-von-social-media-im-unternehmen-neue-studie-bietet-funf-managementkonzepte-zur-auswahl/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/06/managementkonzepte_bild.jpg</image:loc><image:title>Managementkonzepte_Bild</image:title></image><lastmod>2012-05-07T21:39:06+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/06/30/online-knigge-und-die-fettnapfchen-fur-den-kundenservice-im-social-web/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/06/bild_teldafax.jpg</image:loc><image:title>Bild_Teldafax</image:title></image><lastmod>2012-05-07T21:37:58+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2011/11/24/social-commerce-studie-gestartet-jetzt-bei-anbieterbefragung-teilnehmen/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2011/11/unbenannt.jpg</image:loc><image:title>Anbieterkategorien</image:title><image:caption>Übersicht der Anbieterkategorien</image:caption></image><lastmod>2012-05-07T21:33:39+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2012/03/21/flohmarkt-im-social-web-kampft-gegen-werbe-spam-auf-twitterco/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2012/03/mundpropaganda.jpg</image:loc><image:title>Mundpropaganda</image:title></image><lastmod>2012-05-07T21:27:27+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/05/05/neuer-wettbewerb-initiative-sucht-deutschlands-smartesten-kundenservice/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2010/05/image001.gif</image:loc><image:title>image001</image:title></image><lastmod>2012-05-07T20:55:52+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/05/17/wichtige-internationale-service-blogger/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-07T20:55:42+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/05/18/pflichtpraktikum-im-service-fur-alle-marketing-absolventen/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-07T20:55:32+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/06/21/wann-wird-deutschland-endlich-eine-serviceokonomie/</loc><mobile:mobile></mobile:mobile><lastmod>2012-05-07T20:55:25+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://smartservice-blog.com/2010/07/16/das-konstruktionsburo-fur-dienstleistungen/</loc><mobile:mobile></mobile:mobile><image><image:loc>http://smarterservice.files.wordpress.com/2010/07/fb_dieter_spath_fig01.jpg</image:loc><image:title>Acatech Portrts Foto: Andreas 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